Due to the personalized nature of our products, all sales are final, not cancelable and non-refundable.

We only offer replacements for items that are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact us at jewelrybyashira@gmail.com 

You will be responsible for covering the shipping costs when exchanging an item if it is defective or damaged.

The delivery time for exchanged items may vary depending on your location. You can expect us to ship the exchanged product 3-7 business days after we get returned item.

We recommend using a trackable shipping service or purchasing shipping insurance to ensure your package is safely delivered while returning the product.